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Delivery and Payments

Delivery on our website to a UK address is £16.20 per box but for some larger orders may need to be charged at a discretionary rate. Please note we also offer a reduced delivery rate of £3.99 for orders over £350 on UK retail orders. Our reduced UK shipping offer is subject to terms and conditions and unfortunately is not available on a range of our larger products due to courier surcharges

Northern Ireland and Channel Islands are charged at a different rate.

Ordering and delivery processing

All our products are made in the UK by craftsmen and women at our factories in Suffolk. Stock items are usually shipped out within 3-5 working days. If we do not have the item in stock it may take up to 5-7 weeks in production and up to 9-11 weeks for complete seats. Please note, we will only send fully completed orders unless extra shipping is discussed and charged for. You should receive an email confirmation within 24 hours stating delivery times on all web orders.

Delivery within the United Kingdom

You will see as you navigate through the Shopping Basket, that delivery charges are automatically calculated. There are basically two UK carriage charges.

  1. for parcels up to 1kg we send 1st Class by Royal Mail post and will cost £6.50 including VAT.
  2. for parcels over 1kg up to 30kg or of high value we will send via express courier which will cost £16.20 including VAT (Next day delivery UK mainland).

Delivery within EU countries

As you navigate through the shopping basket, delivery charges for certain EU countries will be automatically applied. Goods can take 3-4 days to arrive and tracking numbers can be sent on request.

  1. for parcels up to 1kg we send by Royal Mail post and will cost £10 excluding VAT.
  2. for parcels over 1kg up to 30kg or of high value we will send via express Euro courier which will be worked out per individual country at check out. 


From the 1st January 2021 the UK is no longer part of the EU customs union. This means if your order is delivered into the EU we will no longer charge you UK VAT. You will be subject to import VAT and your countries rate. Our carriers will deal with the customs formalities and contact you accordingly to collect any VAT or duties due. 

If you have any questions please contact the team. 

Delivery outside Europe

Because of the many different carriage costs to overseas countries we can only confirm your shipping charge when we have received your order. Once the order is placed we will email an invoice detailing the shipping cost for you to confirm. Payment for goods will be taken at the point of order and a separate invoice will be created detailing final shipping costs within 24-48 working hours of receipt of order. Please note that shipping will be stated on the order as free of charge, however all carriage charges will need to be accepted before orders can be processed or dispatched. If when shipping prices are received you do not want to progress with the order, a full refund will be issued for goods. Alternatively if you would like to know delivery prices before checking out please email our sales team or follow the order through to your basket where a shipping quote can be requested. Goods can take 5-7 days to arrive once dispatched and tracking numbers can be sent on request. Please note all shipping prices do not include any customs or import charges and are dependent upon individual courier and country policies. 

Payment information

All web order payments are secured through our online payment gateway provider Shopify payments. This is the safest and easiest way to pay online. Full payment will be taken at point of order and processed from your bank account immediately. 

All orders taken over the phone at Newton Commercial will be processed at the point of order through our secure online payment gateway, Opayo (formerly Sagepay) payments.

If you want to pay by cheque, please allow 5 working days for cheques to clear.

If you want to pay by bank transfer please call our sales team for bank details or further information